1. The Act applies to all goods and services unless specifically exempted by the Central Government.
2. It covers all the sectors whether private, public or cooperative.
3. The provisions of the Act are compensatory in nature.
4. The provisions of this Act are in addition to and not in derogation of the provisions of any other law for the time being in force.
5. The Act envisages establishment of Consumer Protection Councils at the Central and State levels, whose main objects will be to promote and protect the rights of the consumers.